Gaya APA
Tjiptono, Fandy, Gregorius Chandra.
(2011).
Service, Quality, dan Satisfaction.
Andi.
Gaya Chicago
Tjiptono, Fandy, Gregorius Chandra.
2011.
Service, Quality, dan Satisfaction.
Yogyakarta:
Andi.
Gaya Harvard
Tjiptono, Fandy, Gregorius Chandra
2011.
Service, Quality, dan Satisfaction.
Andi,
Yogyakarta.
Gaya MLA
Tjiptono, Fandy, Gregorius Chandra.
Service, Quality, dan Satisfaction.
Edisi Ketiga/Cetakan 2011.
Yogyakarta:
Andi,
2011.
Gaya Turabian
Tjiptono, Fandy, Gregorius Chandra.
Service, Quality, dan Satisfaction.
Yogyakarta:
Andi,
2011.
Gaya Vancouver
Tjiptono, Fandy, Gregorius Chandra.
Service, Quality, dan Satisfaction.
Yogyakarta:
Andi;
2011.
Marketing.