Gaya APA
Tjiptono, Fandy.
(2005).
Prinsip-Prinsip Total Quality Service.
Andi.
Gaya Chicago
Tjiptono, Fandy.
2005.
Prinsip-Prinsip Total Quality Service.
Yogyakarta:
Andi.
Gaya Harvard
Tjiptono, Fandy
2005.
Prinsip-Prinsip Total Quality Service.
Andi,
Yogyakarta.
Gaya MLA
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Edisi Kelima/Cetakan 2005.
Yogyakarta:
Andi,
2005.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Yogyakarta:
Andi,
2005.
Gaya Vancouver
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service.
Yogyakarta:
Andi;
2005.
Ekonomi.